> For the complete documentation index, see [llms.txt](https://help.capriai.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.capriai.us/integrating-with-crm-and-webhook-information/triggers/automated-follow-up-for-stale-leads.md).

# Automated Follow-Up For Stale Leads

Your Capri chatbot can also automatically continue following up with leads that stop responding for a certain amount of time

{% embed url="<https://www.loom.com/share/047493a0ab6a41e2a158e0c1c36864d8?sid=5671e1a4-2b2b-4f02-9ae9-678d7f7cccf7>" %}

In your agent, navigate to the "Triggers" tab, and create a new trigger. In the details page, you will notice a toggle labeled "Enable Followup"

<figure><img src="https://3405410158-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FceowT5YuHiPO9waGTyaH%2Fuploads%2FkWnGj5vGn5K9jM5ky98v%2FScreenshot%202025-02-25%20at%203.08.21%E2%80%AFPM.png?alt=media&amp;token=8d1aeee2-f590-4428-a5d2-a940d01c6073" alt=""><figcaption></figcaption></figure>

## Follow-Up Details

<figure><img src="https://3405410158-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FceowT5YuHiPO9waGTyaH%2Fuploads%2FJryblUKQX75P7sJJu8sE%2FScreenshot%202025-02-25%20at%203.11.00%E2%80%AFPM.png?alt=media&amp;token=e03f983b-f6de-4976-b7b4-77149d2c8cac" alt=""><figcaption></figcaption></figure>

* **Duration:** This is how long without a response the bot should wait before generating a follow-up message to try and re-engage the lead
* **Maximum Attempts:** The max amount of ***consecutive*** outreach messages the bot should send. *Both this and the duration above are reset each time the lead sends a message to your bot.*
* **Prompt**: The prompt to use when generating a follow-up message. You can find examples [here](/prompt-design/prompt-examples.md)
* **Tag Conditions:** We will evaluate these conditions before actually sending a follow-up message to the lead. If the conditions are met, we will not send any outreach message.