GoHighLevel (GHL)

Once you've added these two steps, you can add any other specifications and steps to the workflow that you want, whether it be filters, if/else branches, custom field counters, or anything else! All that's needed is for you to make sure that the webhook is being hit when you want the AI to respond to the contact. The only exception to this is when you're using the outreach task, as this allows the webhook to fire even without a "customer replied" trigger, for instance if you're using it to respond to a form being filled out or a tag being created!